12play Privacy Policy — Malaysian User Information Protection
12play takes your privacy seriously. This policy explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Information We Collect From You
When you register and use the 12play platform, we collect various types of information to keep our services running smoothly and securely. All data collection is carried out transparently and in compliance with applicable Malaysian law, including the Personal Data Protection Act 2010.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for verification. This information is used to create and manage your account and to confirm that you meet the minimum age requirement.
Device & Browser Information
We collect technical data including device type, operating system, browser version, IP address, and language settings. This information helps us optimise the platform experience across various mobile devices and ensure secure login.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the necessary details such as bank account holder name, bank account number, and your chosen payment method (TNG eWallet, FPX, or bank transfer). Full card numbers and PINs are never stored on our servers.
Platform Usage Data
We record gameplay activity, transaction history, login times, and interactions with platform features. This data is analysed in aggregate to improve our services and detect any unusual activity that may indicate fraud.
How This Information Is Used
12play uses collected information solely for legitimate purposes related to delivering platform services. We do not sell or rent your personal data to third parties for marketing purposes.
Creating, verifying, and managing your user account. Enabling secure login and password recovery.
Securely verifying and processing MYR deposits and withdrawals. Monitoring transactions for suspicious activity to protect your account.
Analysing usage patterns to improve platform performance, interface design, and the game library offered to Malaysian users.
To provide accurate assistance when you contact our support team, by accessing relevant account history.
Cookies & Session Tracking
12play uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects information on how you use the platform — pages visited, time spent, and any errors encountered. This data is used to improve our website's performance.
- Preference Cookies: Saves your preferences such as language settings and display format so you don't have to reconfigure them each time you log in.
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features on 12play.
Data Storage & Security
Your personal data is stored on servers protected by industry-standard security measures. 12play uses encryption to safeguard data both in transit and at rest.
We restrict access to personal information to staff who require it for legitimate operational purposes. All personnel who handle user data are bound by strict confidentiality obligations.
Account information and transaction records are retained for as long as necessary to fulfil the purpose for which they were collected, or as required under applicable Malaysian law. Once the retention period expires, data is securely deleted.
Sharing Information with Third Parties
12play does not sell, distribute, or rent your personal information to third parties for marketing purposes. However, there are limited circumstances in which we may share your information:
- Payment Provider: Information required to process MYR transactions is shared with registered payment providers such as FPX and TNG eWallet. These providers are governed by their own privacy policies.
- Game Providers: Minimal game data is shared with game software providers for audit and fair play verification purposes.
- Legal Requirements: We may disclose information when required by Malaysian law, court order, or a competent law enforcement agency.
- Fraud Prevention: In cases of suspected fraud, relevant information may be shared with the appropriate authorities or financial institutions for investigation purposes.
In all instances of data sharing, we ensure that the receiving party is bound by data protection obligations equivalent to the standards we uphold ourselves.
Your Rights as a User & How to Reach Us
As a registered 12play user in Malaysia, you have certain rights regarding the personal data we hold about you. These rights are as follows:
Request a copy of the personal information we hold about you.
Request corrections to information that is inaccurate or incomplete.
Request deletion of your data under certain circumstances permitted by law.
To exercise any of these rights, or if you have questions about how we handle your data, please contact our privacy team by email at [email protected]. We aim to respond to all privacy enquiries within 14 business days.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via your registered email or a prominent notice on the 12play website. The date of the most recent update appears at the top of this document.
For any enquiries, access requests, or complaints regarding your data privacy on the 12play platform, please email us at: [email protected]